For a cheap airline, Ryanair are better known for their hidden charges than they are for good customer service or bargain flights, and one student fell foul of their ludicrous policies after his girlfriend’s step-father booked a seat for him under the wrong name.
To change the name from West to Armstrong would’ve cost him a massive £220 admin fee – but actually officially changing his name by deed poll and on his passport only cost him £103.
Ryanair pride themselves on being a customer-centric business, it just seems like a joke when they wouldn’t change the name. I just thought it was completely ridiculous. All they needed to do was hit the backspace key on a keyboard and they want to charge me £220?Advertisement
Most airlines charge far less than this, with Bob Atkinson at Travelsupermarket.com claiming the average price is between £25-£40. Obviously the 19 year old decided he wanted to save some cash and will now be known as Adam West. Madness.