Thompson have come under fire for allegedly refusing to give one family their deposit for a holiday back after one of their children was diagnosed with cancer.
According to Christine Frayn-Elliott, she was forced to cancel her holiday, booked with the company, after her son Jaden was devastatingly diagnosed with cancer, only a couple of weeks after initially making the booking.
Given Jaden needed a year of chemotherapy and hospital treatment, his mother decided to call Thompson and explain the situation, to try and get the £600 deposit refunded.
I rang them up and explained what had happened, and was told to send an email and they would get back to me.
But then I was told there was nothing they could do about it, and they wouldn’t be able to pay back the deposit.
After speaking with other people, including a friend who works in the travel industry, I thought, “this isn’t good enough”, so I got in touch again.
For three weeks of going round in circles, eventually I got my deposit of £300 back, but unbelievably they said they wouldn’t pay back the deposit for my parents’ booking as they were “not immediate family”.
The matter has now been fully resolved, but Christine claimed that it had gone ‘beyond money’ and was very upsetting.
She added her parents were part of her support system and would not have been able to go on the holiday, so should have received their half of the deposit back.
The company, for their part, have apologised and given the full amount back to the family.