First Great Western have apologised after a staff member incredibly told passengers that their journey was delayed because someone “couldn’t be bothered to live anymore”.
The train to Plymouth on Friday was delayed because of a fatality on the line and, unsurprisingly, a large number of passengers were stunned and offended by the blunt nature of the announcement.
Esmee Phillips, 21, complained to the company, saying “the shocking and callous” loudspeaker announcement left people “completely open-mouthed”.
The company has apologised for “any distress caused”, which was the least they could do really!
Miss Phillips explained that the announcement came in two parts. The female staff member on the train allegedly said:
Our delays are due to someone who couldn’t be bothered to live any more.AdvertisementAdvertisement
Because of this, there are severe delays. Some of you have missed your connecting flights for the Bank Holiday.
Miss Phillips said she and other passengers “cringed” at the message, adding:
It was shocking as it was said in a very callous and tasteless way, especially as you don’t know what personal experiences other passengers have gone through.
A spokesperson for First Great Western said:
We expect high standards from our onboard teams, who are trained to make clear announcements about delays. When this involves a fatality this should be done with sensitivity and care. We’re sorry for any distress caused to customers yesterday and can confirm that this incident is under investigation.
Pretty horrible stuff and a clear lesson for staff in how not to handle a stressful situation!