Another day another No Man’s Sky controversy. This time though, Sony are in the firing line over their refund policy for the game.
After receiving more negative receptions that Hitler or the Taliban upon release, No Man’s Sky was returned by thousands of angry gamers quicker than you can say “get out of the Rhineland”. Originally Sony had caved under increasing pressure from consumers to relax its usually tight refund policy to allow a ‘special case’ for the game.
Now though, some refunders are beginning to complain that Sony have blocked their PSN IDs from accessing support altogether. Effectively what this means is that you’re not granted full support if there’s a problem with your account.
Multiple gamers complained of the issue in a recent NeoGAF thread, with many speculating that requesting refunds for No Man’s Sky was the reason they’ve been blocked.
One commenter explains their situation:
Apparently it now seems that myself and others can’t access PSN Support chat for absolutely anything because Sony seems to have blocked off our IDs from support chat. Trying with a made up ID takes us to chat. All of us seem to have the same situation of having previously requested a refund or a cancellation.
While it’s not clear whether the No Man’s Sky refund fiasco is solely to blame for the new wave of PSN ID blocks, it’s at very least a strange coincidence. We’ve reached out to Sony for an official word on the matter.