This might definitely be a contender for worst customer service of 2016.
Incredible footage captures a explosive row between a dog groomer and owner, as the employee refuses to give their dog back.
A heated row broke out between Gareth Egan and Manchester Dog Spa & Day Care, based in Urmston, Trafford, after they allegedly point blank refused to hand over his pet unless he paid.
The firm operates a mobile service, and it’s believed they had picked up Gareth’s dog for a wash and cut at 10am on Friday, but failed to return it.
So, Gareth headed to the firm’s headquarters, but refused to pay them until he saw his dog was safe and well.
He filmed the video on his mobile phone and the conversation has since been shared more than tens of thousands of times on Facebook and had more than 1.3 million views.
The woman tells him on the phone: “You either pay now, or I am not bringing the dog back because you are not going to pay.” Gareth replies: “Pardon. I’m going to pay.”
The woman responds: “Pay the lady now. Pay the lady now or I will take the dog somewhere else.” He says: “Pardon. You will take the dog somewhere else?” She responds: “Yes, so pay for the dog.”
Gareth says he is prepared to pay, and has money on him, but only when the dog is returned to him and he can see it.
The woman responds by saying that she’s ‘in control of the situation’ before adding: “Pay the lady now or I will not bring the dog back.”
He adds: “No, you’ll bring the dog back and I will give you the money. I’ve got the money here.”
The woman keeps on screaming her threats at Gareth until the conversation becomes impossible to understand.
Since the argument surfaced on Facebook, Manchester Dog Spa & Care has taken down its page. However, a parody FB page has instead been put up, labelling the company as a ‘prison’ and it has already been flooded with almost 3,000 abusive zero star reviews.
This is just a selection of the negative feedback:
Gareth also posted a picture of his dog after it had been returned, with a bleeding foot where he says it was nipped.
If this is all true then it’s fucking horrific and you can’t really see how this business will ever recover.