We’ve all received a bill that catches you a bit off guard, but this one takes the biscuit…
Imagine opening your post to find a bill for $1.4 trillion… okay, I had a few splurges and had a heavy night out last night, but it wasn’t THAT heavy, surely?
Angela Kwong logged into her bank account statement Tuesday morning only to find out that somehow the bank managed to charge her $710 billion – twice.
To put this into perspective- that’s almost how much debt the U.K. government owes. So, it’s not exactly back pocket change, even for a Russia Oligarch or 10.
Thankfully, Angela knew the bank had made an error on her account, or at least she hoped they would see it that way.
The woman from Oahu, Hawaii, said it was lucky she checked her bank account when she did, or else she would have been dealing with an outstanding balance that would keep entire nations going for a bit.
She told local news station KHON2 that as soon as she saw the shocking figure on a bank statement she got in touch with the bank.
I was shocked, and I couldn’t believe it. The first time I saw it, I had to go to my bathroom and get my glasses on to make sure it wasn’t just because of my bad eyes.
Easy to fix right? It’s obviously a blatant error on the banks part, but apparently they told her their hands were tied. Bastards.
I called the customer service line and they said their system was down and my number was down and surprisingly, they said they couldn’t take the number down and was unable to return my phone call. They said there was nothing they could do.
Despite the banks horrific dealing of the situation, she responded very well to it all and added: “I’ll definitely keep my eye on my phone and my computer and my bank statements.”
I don’t fucking blame you to be honest. It was discovered that Kwong’s case was due to a technical glitch that the bank finally managed to sort out, but would not say where the demand came from.
In a statement they said:
First Hawaiian Bank’s online banking platform experienced a glitch where customers viewing their accounts online were temporarily shown an incorrect balance. Within minutes of discovering the glitch, we were able to resolve the issue. No actual customer information or balances were affected or compromised, the glitch was limited to the view shown in the online banking environment. We want to sincerely apologize to our customers for any inconvenience this may have caused and we are glad that this was resolved very quickly.
This might make you check your bank account a bit more often, eh?