It’s one of life’s mysteries that the McFlurry machine at McDonald’s is always mysteriously out of action right when you need one most.
In fact, hearing ‘Sorry the machine is down’ is all so common that social media is awash with disappointed customers who were denied their fix, but apparently there is a good reason.
As reported by the Wall Street Journal, an employee of the fast food giant has explained precisely why the issue occurs with such annoying regularity.
— Lena Suarez (@lenasuarez21) January 24, 2017
Basically, and somewhat reassuringly, it is because Maccies are pretty thorough in cleaning the machine through an 11-part process.
The cleaning is no rushed job, taking four hours to complete on a daily basis.
The spokesperson told the WSJ:
We regularly service our soft-serve equipment during off-peak hours. Customers who come in during that time may encounter a longer wait time or soft-serve dessert unavailability.
When all you came for was a McFlurry and the ice cream machine is down pic.twitter.com/07wApHrqIP
— Jasmine (@JasmineLWatkins) January 5, 2017
[The cleaning process] involves combining a sanitizing mix with warm water, removing and rinsing seven parts, brushing clean two fixed parts for 60 seconds and wiping down the machine with a sanitized towel.
So in short, once the machine is being readied for cleaning it is too long a process to reassemble it quickly.
But the equipment is also reportedly pretty temperamental.
When you order a McFlurry and they tell you the ice cream machine is broken pic.twitter.com/GRbuK96O5W
— Barstool Sports (@barstoolsports) January 21, 2017
Richard Adams, a consultant to many of Ronald’s franchises collected data which shows 25% of locations had machines that simply don’t function properly, reports Thrillist.
Dudes been waiting on his mcflurry since 1786 lmao pic.twitter.com/xG42ZIvXPN
— Dogs puppy (@Dogs___puppy) January 14, 2017
So basically, if you want a McFlurry you’re best sticking to peak hours. Rocking up at midnight to satisfy your sweet tooth is always going to be a risk.
Maybe every store should invest in having two machines so that one is always available – we have needs damn it!
An NCTJ Journalist with an MA in Sports Journalism, Kieron is an experienced social media journalist who has worked in the industry since 2015. His experience includes work with ITN, the MEN, WISH/WIRE/TOWER FM, and 8:50 Sports Digest… not forgetting his time at ASDA.