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Here’s Why McDonald’s McFlurry Machines Are Always ‘Broken’

by : UNILAD on : 21 Jan 2017 16:12
McDonald's

It’s one of life’s mysteries that the McFlurry machine at McDonald’s is always mysteriously out of action right when you need one most.

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In fact, hearing ‘Sorry the machine is down’ is all so common that social media is awash with disappointed customers who were denied their fix, but apparently there is a good reason.

As reported by the Wall Street Journal, an employee of the fast food giant has explained precisely why the issue occurs with such annoying regularity.

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Basically, and somewhat reassuringly, it is because Maccies are pretty thorough in cleaning the machine through an 11-part process.

The cleaning is no rushed job, taking four hours to complete on a daily basis.

The spokesperson told the WSJ:

We regularly service our soft-serve equipment during off-peak hours. Customers who come in during that time may encounter a longer wait time or soft-serve dessert unavailability.

She added:

[The cleaning process] involves combining a sanitizing mix with warm water, removing and rinsing seven parts, brushing clean two fixed parts for 60 seconds and wiping down the machine with a sanitized towel.

So in short, once the machine is being readied for cleaning it is too long a process to reassemble it quickly.

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But the equipment is also reportedly pretty temperamental.

Richard Adams, a consultant to many of Ronald’s franchises collected data which shows 25% of locations had machines that simply don’t function properly, reports Thrillist.

So basically, if you want a McFlurry you’re best sticking to peak hours. Rocking up at midnight to satisfy your sweet tooth is always going to be a risk.

Maybe every store should invest in having two machines so that one is always available – we have needs damn it!

Topics: Food

Credits

Wall Street Journal
  1. Wall Street Journal

    Why Is the McFlurry Machine Down Again?