NatWest Online Banking Is Down Leaving Customers Unable To Access Accounts

by : Emily Brown on : 21 Sep 2018 08:23

NatWest customers are unable to access their accounts as the online banking system is down. 


The cause of the error is unknown, but the bank is aware of the issues.

Many customers are being left with an error message when they try to l0g in on Android or iOS mobile apps, which says ‘we are struggling to establish a connection with you’.

When trying to access the bank’s homepage, others have been left with a code reading ‘HTTP Error: 502’.


For some customers, the system simply says ‘online banking is currently unavailable’.

The bank tweeted earlier today to let customers know they are trying to fix the issues.

They wrote:

We’re aware of some issues on our Online and Mobile Banking services and are working hard to fix them. Telephone Banking and ATMs are available. Sorry and thanks for your patience.

Customers should still be able to withdraw money using their bank card, as the bank have explained that ATMs are working.

Down Detector, a site which reports issues with websites, has seen a big spike in reported problems since around 4am this morning (September 21).

Many customers have taken to social media to share their frustrations.


One Twitter user explained that the loss of the app was preventing them from paying bills, writing:

@NatWest_Help online banking and mobile app not working. Can’t go to work or pay my bills?

Another complained:

Hi @NatWest_Help – I’ve payments to make. That your app/mobile banking is down is testament to what a set of incompetent oafs you are. I assume you’ll recompense me if all goes wrong? You’re working hard apparently, I know.

Customers of RBS, who are owned by Natwest, are also having some problems accessing their accounts.

Hopefully the system will be back up and running soon.

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Emily Brown

Emily Brown first began delivering important news stories aged just 13, when she launched her career with a paper round. She graduated with a BA Hons in English Language in the Media from Lancaster University, and went on to become a freelance writer and blogger. Emily contributed to The Sunday Times Travel Magazine and Student Problems before becoming a journalist at UNILAD, where she works on breaking news as well as longer form features.

Topics: Life