A reality TV star has hit out after she refused boarding for a recent flight due to being three minutes late to the gate.
Malin Andersson, who appeared on Love Island in the UK, was flying out from London Stansted Airport to the Swedish city of Gothenburg with her family.
However, the 30-year-old said she was unexpectedly delayed after having to change her young daughter’s nappy meaning she was late arriving at the gate.
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Andersson said she was turned away from the gate meaning she missed her flight and had to return the next morning to get another flight.
Posting on Instagram, she said: "So, we missed the flight, we missed the gate, by 120 seconds, literally three minutes.
"They [the airline Ryanair] were really, really harsh, no sympathy - Ryanair are absolute bulls**t."
Andersson went on to say that the plane hadn't begun moving and that she could see others still boarding.
"The plane was still there on the ground - we could see people boarding it but they wouldn't let us through," she continued. "It was so bizarre."
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She went on to accuse the staff of being ‘rude’ before branding the airline ‘crap’.
"I've never known anything like it, the woman at the gate was so rude and so blunt,” she said.
"We were like three minutes late - I had to change Xaya's nappy before she did a poo.
"So, yeah, Ryanair you're crap."
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Later Andersson posted a video explaining that she was in a hotel at the airport hoping that she would be accepted onto a later flight.
And in a follow-up post, Andersson shared a snap of herself and her one-year-old daughter after they eventually arrived in Gothenburg.
“Past few days have been testing for sure I’m not gonna lie, those watching my stories will know but yeah a missed flight with a toddler is not the one,” she wrote.
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In response, Ryanair told the Sun that passengers are responsible for getting themselves to the boarding gate on time.
A spokesperson for the airline said: “It is each passenger’s responsibility to present at the boarding gate before it closes (as detailed on their boarding pass).
"Should this passenger have presented at the boarding gate desk before it closed, she would have boarded this flight from Stansted to Gothenburg (8 Aug) alongside the 177 passengers who did present at the gate on time.”
UNILAD has contacted Ryanair for comment.
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