Just when you thought multi-million pound organisations had learnt their PR lessons, United Airlines are at it again.
You can watch the full report below:
The incident took place on United Airlines Flight 1737 which was headed from Houston (IAH) to Liberia, Costa Rica (LIR).
Michael Hohl, the groom, claims he and his fiancee, Amber Maxwell got kicked off their United flight out of Houston on Saturday afternoon.
United claim the couple had moved seats from the economy seats they were assigned to a pair of economy plus seats a few rows ahead.
In fact, the couple claim a man was sitting across both their seats and was sleeping. Instead of waking him, the couple thought they would just move to a different area of the half-full plane.
Hohl told KHOU:
We thought, ‘Not a big deal, it’s not like we are trying to jump up into a first-class seat’. We were simply in an economy row a few rows above our economy seat.
They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers.
United airlines provided the following statement:
We’re disappointed anytime a customer has an experience that doesn’t measure up to their expectations.
These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats.
We’ve been in touch with them and have re-booked them on flights tomorrow.
— Zachary Inman ?? (@InmanDO) April 10, 2017
It seems the disagreement has been solved – luckily Michael and Amber are jetting off for their Costa Rican wedding in the nick of time.
However, customers seem united against United and their questionable customer service track record.