A shopper was left in shock when her routine grocery order, which typically costs a few hundred dollars, turned into a bill costing almost $2,800.
Jill McCormick’s ‘heart stopped’ in shock over the incident last week after the Cincinnati resident noticed her massive bill for her shopping.
She had placed a pickup order costing $282 through the Kroger app, which she uses for convenience because of her work schedule and her daughter’s physical therapy.
However, McCormick went into ‘panic mode’ when her bank notified her that she was being charged $2,783.25 for her groceries.
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“My heart stopped because I’m thinking panic mode,” she told WCPO. “Something is happening and I have to react very quickly and I didn’t even know where to start.”
The news outlet reported that McCormick was billed for groceries that were not what she ordered.
But the order did have six packs of Butterball turkey bacon at a cost of $26.94, five bottles of Dawn Platinum dish soap for $73.43 and 15 bottles of Gain laundry detergent for $239.85.
McCormick explained that her designated shopper stopped responding before she received a notification from her bank about the change to her account. She reached out to Kroger’s customer service team to cancel the order.
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“After trying for an hour, trying to get in touch with someone, they were finally able to get in touch with Instacart to cancel the order because they never canceled the order as the shopper originally told me,” McCormick told the news outlet.
In a statement shared with Fox Business, Kroger said: “We understand a customer was overcharged for an order placed on August 9, 2023. We rectified the incident as soon as it was brought to our attention with an expedited refund to the customer’s original form of payment and a gift card to apologize for the inconvenience.”
Meanwhile, Instacart told Fox Business that it works closely with partners such as Kroger to make sure that customers have the best possible shopping and delivery experience.
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Instacart said its shoppers, who are independent contractors who are hired to pick up shopping orders for customers, must complete background checks that include a search of state and county criminal records, checks against the federal registry and sex offender registry, the national criminal database and global watch list and a Social Security Number trace.
McCormick said that Kroger initially offered her a $20 gift card as compensation which was later increased to $250.